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Terms and Conditions


Rates Policy

All rates are quoted & charged in Euro and include VAT. These are inclusive of comprehensive insurance, subject to applicable excess, unlimited mileage and 24x7 road assistance service. Cars are supplied fully road licensed.

 

Standard Insurance (Included)

The whole car fleet is insured comprehensively against theft and all damages arising from fire, vandalism or any road accident. In all these cases, client is however liable to pay an excess charge of €700 (for groups A-F & I) and €900 (for groups G, H, J & K), unless 3rd party accepts fault and pays all damages, or damage cost is less than excess due.

 

Excess Waiver Option – Super CDW & TDW

For an extra daily charge, client may opt for relief of insurance excess liability in case of accident or theft. Super Collision Damage Waiver and Theft Damage Waiver lower excess liability to €100 (for groups A-F & I) and €275 (for groups G, H, J & K). This applies to all claims resulting from accidents, theft, attempted theft or vandalism.

 

Personal Accident Insurance (optional)

For an extra daily charge, the client can insure passengers of the rented car against all injuries and medical costs resulting from an accident involving the car. Cover is limited to a total amount according to the car’s insurance policy. Excess payable on this type of claim is €125.

 

Exceptions to CDW and/or TDW

 

Accidents / Roadside Assistance

In case of accident during the term of this rental the renter must:

 

Baby / Child Seat Rentals

Three types of baby seats are available for hire (Newborn seats, Child seats and booster seats). These must be ordered in advance when making a reservation and a daily charge per seat is applicable. Upon delivery of vehicle baby seats will be fitted by our staff members beforehand.

 

Delivery and Collection

Delivery and collection of vehicles is available to any address in Malta, at a nominal fee to cover staff and parking costs.

 

Additional Drivers

Named additional drivers can be added to the rental form, each at an extra daily charge to cover insurance. Each driver must present a valid driving license prior the car rental.

 

Fuel Policy & Charges

Vehicles are rented out with a full tank of fuel and should be returned with the same amount. In the event that the tank is not full upon collection you would only be charged for the missing fuel (at the same rate as the fuel station, no additional charges/penalties).

 

Baby / Child / Booster Seats

For an optional daily fee, we offer Baby Seats, Child Seats, or Booster Seats, which need to be ordered in advance at reservation stage. These seats will be pre-install prior delivery.

 

Driving age / Young drivers

Categories A-F & I-K are insured to cover drivers between 23 and 75, while categories G & H are insured to cover drivers between 25 and 75. Drivers aged 23 and 24 must have held a valid driving license for at least 3 years and will be charged an extra daily insurance charge.

 

Car Rental Service Provider

Malta-Car-Rental.com is an affiliate of JS Car Hire, and as such, all vehicles and car rental services offered on this website will be supplied by JS Car Hire.

 

Guarantee of Vehicle Category Availability / Upgrades

We guarantee the vehicle category and full specifications booked by the client and in cases where this is not possible, the client will receive a vehicle of a higher category/specification.

 

Delivery Punctuality

Should any of our representatives be more than 15 minutes late, please call our office on (356) 2149 7301. This might happen when exact client location is not found.

 

24x7 Roadside assistance

24x7 roadside assistance is available anywhere in Malta & Gozo, free of charge. A representative will be sent promptly on client’s reporting to our office a puncture / flat tyre / out of fuel situation.
All tyre & wheel repairs and fuel top-ups will be charged to client and fuel supply calls will also attract a delivery charge.

 

Lost, Stolen, Broken or Locked-in Car Keys

Any lost, stolen, or broken car keys during the rental will be replaced. All costs including a delivery fee will be charged to client, including cases where client locks key in car. In cases where car is dropped off at airport and client leaves Malta with the car key, client must send the key by post via express courier at client’s expense. A daily charge will apply if key is not received within 2 days.

 

Pre-Authorization

Upon delivery, your credit card must be approved for pre-authorization for the applicable excess together with the cost of a full tank of fuel.

 

Cover for Parking, Over-speeding & Other Traffic Fines & Excess Amounts Due

Cash or credit card (VISA, MasterCard, Diners or AMEX) payments are accepted. To cover for any parking, over-speeding or other traffic fines, as well as any excess amounts due, clients must present us with a valid credit card prior delivery of vehicle even if they are paying for the rental in cash. Any fine or excess due will be automatically charged to the clients credit card account, advising the client by email. If no credit card is presented, a €350 cash deposit is required which will be then refunded with the amount applicable three weeks after end of rental.

 

Internet & Late Bookings

We guarantee prices cited on this website as long as bookings are made in advance via internet. Prices may be higher for last minute and locally booked rentals. We cannot guarantee car category availability for last minute bookings.

 

Incoming Flight Information

We will not be held responsible if the booked vehicle is not ready at airport should client not provide us with correct incoming flight information. This information is required for all rentals requiring vehicle delivery at the airport.

 

Premature termination of hire

Although under no obligation to do so, we may allow under special circumstances &/or valid reasons, a part refund of hire in cases of return of vehicle prior the rental termination date.

 

Late returns of hired vehicles

One hour grace from the agreed termination time of hire is allowed for the vehicle return, after which it reserves the right to charge up to a full day’s hire, and further days hire as the case may be. Additional collection fees & other charges may also be applicable if a vehicle is returned late without prior notice.

 

Booking Cancellation Policy

Any booking cancellations received at least 10 days prior hire commencement date for groups A to F , and at least 20 days prior commencement date for groups G to K will refunded in full any deposits paid on reservation. Cancellations received outside these time limits are subject to loss of deposit and/or penalty fees.